Melissa Hurley
Melissa Hurley, VP of Learning and People Development at Bill Gosling Outsourcing, is not your typical corporate leader. With a global reach across four continents, she’s on a mission to make leadership and people development accessible (and a little bit more fun) in the world of global contact centers. With over 15 years of experience spanning financial services, operations, sales, and people development, Melissa has navigated high-stakes environments with both grit and grace.
Living just north of Toronto, she’s a proud mom of 2, a dog lover, and the embodiment of Newfoundland’s warmth and wit. Expect practical insights and a healthy dose of humor as Melissa takes you on a journey where personal growth and professional excellence go hand-in-hand—usually with a laugh or two along the way!